Need more information about ordering, designs, etc.? Check-out the most commonly asked questions customers ask us below!

If your question wasn’t addressed here, email or give us a call. Our team’s on stand-by to assist you!

  • Do you offer samples?
  • Yes, we can ship out samples of past print jobs we’ve done free of charge! If you’re unsure about what size or what cups you would like, simply e-mail a sample request to Please include the following:

    • First and Last Name
    • Company Name (optional)
    • Telephone Number (required)
    • Street Address
    • City, State, and Zip/Postal code

    After receiving your request, we will prepare your samples right away and have it shipped out as soon as possible. One of our team members will email you a tracking number.
  • Do you offer pre-production samples with my logo printed?
  • We can make pre-production samples. However, it is expensive ($250 per item, per colour in addition to set up and proof charges) and while it is certainly an option, customers should consider the below alternatives before opting for pre-production samples:

    • We can send you some samples of past jobs that we've done so you have a close-up look of the print quality and the cups.
    • We always send you an art proof before printing. An art proof is a 2-dimensional preview of your custom printed cup. It shows you what your logo will look like on the cups you have ordered. You can make revisions to the art proof so the logo looks as you want it to on the cup, and we never move into production without customer approval of the proof.