Exchanges & Returns

Need more information about ordering, designs, etc.? Check-out the most commonly asked questions customers ask us below!

If your question wasn’t addressed here, email or give us a call. Our team’s on stand-by to assist you!

  • Do you do exchanges or returns?
  • Blank orders are final sale (no refunds/exchanges) due to them being food service items and for sanitary reasons.

    For printed orders, claims must be filed within 5 days of receipt of merchandise with us. Please keep all original packaging. Samples of damaged or defective merchandise will be requested. Shipping will be at the sender’s expense. All returns will only be accepted in their original packaging. Approved returns will be shipped back directly to our facility in Toronto, Ontario, at the sender’s expense. Related expenses include shipping, brokerage and applicable taxes. The Cup Store will not accept any COD or freight collect shipments. They will be returned at the sender’s expense. Please contact customer service for the exact return shipping address. Any shipments sent to any other location will be refused and returned at the sender’s expense.